Returns & Refunds — Duka Decor

Returns & Refunds

Hassle-Free Returns

We want you to love your purchase. If something isn't right, our returns process is simple and straightforward.

Last Updated: March 16, 2026

Days to Return

100%

Unused Condition

Valid

Receipt Required

5-7

Days for Refund

Return Conditions

Return Window

You have 7 calendar days from the date of delivery to initiate a return. Requests after this period will not be accepted unless the item is defective or damaged.

Original Packaging

Items must be returned in their original packaging, including all accessories, tags, and documentation. The product should be in resalable condition.

Proof of Purchase

A valid receipt or order confirmation is required for all returns. This helps us process your refund quickly and accurately.

Unused Condition

Items must be unused, uninstalled, and in the same condition as received. Products showing signs of wear, installation, or damage will not be accepted.

Return Process

Initiate Return

Pack Item

Securely pack the item in its original packaging with all accessories.

Ship Back

Send the item to our returns address (customer covers shipping).

Inspection & Refund

We inspect the item and process your refund within 5-7 business days.

Non-Returnable Items

Custom Orders

Custom-made or special order items cannot be returned unless defective.

Clearance Items

Sale or clearance items are final sale and not eligible for return.

Opened Products

Products where the seal has been broken or installation has begun.

Refund Processing Timeline

Inspection

1-2 business days after we receive your return

We verify condition and authenticity

Approval

Same day as inspection

You'll receive email confirmation

Refund Processed

3-5 business days after approval

Back to original payment method

Total refund time: 5-7 business days from the day we receive your return. Your bank may take additional time to process the refund to your account.

Damaged or Defective Items

If you receive a damaged or defective item, please contact us within 48 hours of delivery with:

Your order number
Photos of the damage or defect
Photos of the packaging showing any external damage

We will arrange for a replacement or full refund including shipping costs.

Frequently Asked Questions

Who pays for return shipping?

For standard returns (change of mind, wrong size, etc.), the customer is responsible for return shipping costs. For damaged, defective, or incorrect items, we will cover the return shipping.

How long does the refund take?

Once we receive and inspect your return, refunds are typically processed within 5-7 business days. The time for the refund to appear in your account depends on your payment method and bank.

Can I exchange an item instead of returning?

Yes, we offer exchanges for a different size or color when available. The process is the same as a return - contact us to initiate, return the original item, and we'll ship the replacement once the return is processed.

What if I received the wrong item?

If you received an incorrect item, please contact us immediately. We will arrange for pickup of the wrong item and ship the correct item at no additional cost to you.

Need Help with a Return?

Our customer service team is here to assist with any return questions.

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