Frequently Asked Questions

Duka Decor is Ghana's premier destination for luxury interior finishes. We offer a curated collection of high-quality products including 3D wall panels, SPC flooring, PU stone cladding, designer blinds, marble sheets, and bespoke lighting. Our mission is to bring elegance, texture, and character to homes and businesses across West Africa.

We have two locations in Accra:

• Main Showroom: HN13 George Bush Highway, Lapaz (Same building with Soccabet)
• Second Location: Mallam Kokroko Park, Accra (Opposite Kokroko Park)

We also serve customers across all regions of Ghana through our delivery service.

• Monday – Friday: 9:00 AM – 6:00 PM
• Saturday: 10:00 AM – 4:00 PM
• Sunday: Closed
• Public Holidays: 10:00 AM – 2:00 PM

For urgent enquiries outside business hours, please send a WhatsApp message and we'll respond as soon as possible.

You can reach us through any of the following channels:

• Phone: +233 55 962 6290 | +233 50 966 0637 | +233 53 396 2581
• Email: Dukadecorgh@gmail.com
• WhatsApp: Available on all phone numbers
• Visit us: At either of our showroom locations in Accra

We strive to respond to all enquiries within 2-4 hours during business hours.

Yes, we deliver to all regions in Ghana. Delivery times vary by location:

• Accra: 1-3 business days
• Regional Capitals: 3-5 business days
• Other Regions: 5-7 business days

Shipping costs are calculated at checkout based on your location and order value. Free delivery is available on orders over ₵1,000 within Accra and ₵2,000 for other regions.

We accept the following payment methods:

• Mobile Money (MTN, Vodafone, AirtelTigo)
• Bank Transfer
• Credit/Debit Cards (Visa, Mastercard)
• Cash on delivery (Accra only, small fee applies)

All payments are processed securely. Card details are never stored on our servers.

We offer a 7-day return policy from the date of delivery. To be eligible for a return:

• Item must be unused and in original packaging
• All tags and accessories must be included
• Proof of purchase is required

Some items are non-returnable including custom orders and clearance items. Refunds are processed within 5-7 business days after we receive and inspect the return.

Absolutely. We source all our products directly from trusted manufacturers and authorized distributors. Every product in our collection is handpicked and quality-vetted against a single, unwavering standard: it must be beautiful, durable, and worthy of the spaces our clients love. We do not settle — and neither should you.

While we primarily supply products, we can recommend trusted installation partners for certain products like flooring, wall panels, and cladding. For large commercial projects, we can discuss installation arrangements. Contact us with your specific requirements and we'll advise accordingly.

Yes, we offer samples for most of our products including:

• 3D wall panels
• SPC flooring
• PU stone cladding
• Wallpaper and textures

Samples are available for a small fee, which is refundable with your first order. Contact us directly or visit our showroom to request specific samples.