Privacy Policy
We respect your privacy and are committed to protecting your personal data. This policy explains how we collect, use, and safeguard your information.
At Duka Decor, we take your privacy seriously. This Privacy Policy describes how we collect, use, and handle your personal information when you visit our website, interact with our services, or communicate with us. By using our services, you trust us with your information — and we're committed to protecting that trust.
Information We Collect
We collect different types of information to provide and improve our services to you:
Personal Information You Provide
- Contact details: Name, email address, phone number, and delivery address
- Payment information: processed securely through our payment partners (we do not store credit card details)
- Communication history: Records of your interactions with us via email, phone, or social media
- Project details: Information about your design preferences, space measurements, and requirements
Information Collected Automatically
- Usage data: How you interact with our website, pages visited, time spent, and links clicked
- Device information: IP address, browser type, operating system, and device identifiers
- Location data: General geographic location based on IP address
We only collect information that is necessary for our business operations and to provide you with the best possible service.
How We Use Your Information
To Provide Services
Process your orders, arrange delivery, and respond to your enquiries.
To Improve Our Offerings
Analyze how customers use our products and services to enhance your experience.
To Communicate
Send order updates, respond to queries, and share design inspiration (with your consent).
To Protect
Detect and prevent fraud, unauthorized activities, and security incidents.
We will only use your personal information for the purposes for which we collected it, unless we reasonably consider that we need to use it for another reason compatible with the original purpose.
Information Sharing
We do not sell, trade, or rent your personal information to third parties. We may share your information with:
- Delivery partners: To deliver your orders (limited to address and contact details)
- Payment processors: To securely process transactions
- Service providers: IT support, website hosting, and analytics providers who assist in operating our business
- Legal requirements: When required by law or to protect our rights
All third-party service providers are contractually obligated to keep your information confidential and secure.
Data Security
We implement appropriate technical and organizational measures to protect your personal information:
- SSL encryption on our website
- Secure servers and restricted access
- Regular security assessments
- Staff training on data protection
While we strive to protect your information, no method of transmission over the Internet is 100% secure. We encourage you to take precautions when sharing personal information online.
Your Rights
Depending on your location, you may have the following rights regarding your personal information:
- Access: Request a copy of the information we hold about you
- Correction: Ask us to correct inaccurate or incomplete information
- Deletion: Request deletion of your personal information (subject to legal obligations)
- Opt-out: Unsubscribe from marketing communications at any time
Cookies & Tracking
Our website uses cookies to enhance your browsing experience. Cookies are small text files stored on your device that help us:
- Remember your preferences and settings
- Understand how you use our website
- Improve website functionality and performance
You can control cookies through your browser settings. However, disabling cookies may affect your ability to use certain features of our website.
Children's Privacy
Our services are not directed to individuals under the age of 18. We do not knowingly collect personal information from children. If you become aware that a child has provided us with personal information, please contact us immediately.
Changes to This Policy
We may update this Privacy Policy from time to time to reflect changes in our practices or legal requirements. We will notify you of any material changes by posting the updated policy on this page with a revised "Last Updated" date.
We encourage you to review this policy periodically to stay informed about how we protect your information.
Contact Us
If you have any questions about this Privacy Policy or how we handle your information, please contact us: